TERMS OF USE

• Advance reservation is required
• Confirmation will be made upon completion of all booking procedures subject to room availability and after making the payment
• Receipt and hotel or activities voucher will be automatically submitted to the booker after the booking process is completed
• Pacific Holidays are not responsible for any credit card fraud which ocurred during booking transactions in our service
• Pacific Holidays does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

CANCELATION POLICY

No refund is made after booking process is completed. A refund will be processed only when the following scenario occurs:

• In the event of sickness and the guest decides not to travel in the future, 75% of total payment will be refunded
• In the event of natural disaster, total payment will be held as a floating deposit which can be used for future booking payment